Refund policy
Last updated 11 October 2026
Payments for Kartoffel are handled by Paddle.com, our reseller and merchant of record, so refunds are paid out by Paddle to the card or account you paid with.
14 days, no questions asked
If Kartoffel Pro or Agency isn't right for you, ask for a refund within 14 days of a payment, the first one or a renewal, and you get the full amount back. You don't have to give a reason.
How to ask
- Find your receipt email from Paddle and follow its link, or look up your order at paddle.net; or
- write to us at hallo@kartoffel.app from the email address you used, and we'll arrange it.
Refunds usually reach you within 5 to 10 working days, depending on your bank.
Cancelling
You can cancel at any time under Profile › Manage billing. Cancelling stops the next renewal; you keep your plan until the end of the period you have paid for. After 14 days, the current period is not refunded, but nothing more is charged.
Your legal rights
This policy adds to your rights as a consumer; it never takes any away.